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COURSE:

Professional Waiter/Waitress Course

Professional Waiter And Waitress Course - Iconic Training Institutes

The Professional Waiter Course is designed to provide students with the necessary skills and knowledge to work in a fine dining restaurant or a hotel. This course covers topics such as dining room set up, customer service, food and wine pairing, and proper serving techniques. Students will learn how to provide exceptional customer service, make recommendations, and deal with difficult customers. The course also covers basic food safety and hygiene practices that are essential in the food service industry.

Course Outline:

Module 1: Introduction to Fine Dining

  • Overview of the hospitality industry
  • Types of fine dining restaurants
  • Dining room set up and service styles
  • Customer service basics

Module 2: Wine and Beverage Service

  • Types of wine and their characteristics
  • Wine pairing with food
  • Beverage service techniques
  • Handling customer complaints

Module 3: Food Service Techniques

  • Types of menus and their features
  • Proper table service techniques
  • Suggestive selling and up-selling techniques
  • Handling food allergies and dietary restrictions

Module 4: Communication and Teamwork

  • Effective communication skills
  • Teamwork and collaboration in the restaurant industry
  • Handling difficult customers and conflict resolution
  • Time management and multitasking skills

Module 5: Food Safety and Hygiene Practices

  • Basic food safety and hygiene practices
  • Handling and storing food safely
  • Personal hygiene and grooming standards
  • Health and safety regulations in the food service industry

Upon successful completion of the course, students will receive a Professional Waiter Certificate, which will demonstrate their proficiency and competence in the food service industry. This certification can be used to apply for jobs in fine-dining restaurants, hotels, and other food service establishments.

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Terms and Conditions:

The student agrees to abide by the Terms and Conditions outlined below:

1. The Institute reserves the right to modify the schedule, trainer, location, or delivery method due to operational reasons, including low enrollment, instructor unavailability, holidays, or force majeure events.

2. The course must be started and completed within five (5) months of registration. A late fee of AED 200 per month will apply after this period, and no refund will be provided.

3. All dues must be paid by the specified date. A late fee of AED 100 per month will apply for overdue payments. The Institute may withhold training until outstanding balances are cleared.

4. Class schedules are designed to accommodate all students; students must adhere to the assigned schedule and designated trainer.

5. Students must inform the Institute at least 24 hours in advance with a valid reason if they are unable to attend a scheduled class or practical; otherwise, the absence will be marked and counted.

6. The course fee includes marketing, administration, sales, training, government taxes, KHDA, stationery, ingredients, examination, and lab maintenance charges, and is strictly non-refundable.

7. The student agrees that fees paid are strictly non-refundable as outlined in Clause 6, and therefore no refund requests will be raised or considered in accordance with the Institute’s policy.

8. To receive a KHDA certificate, students must complete all course modules and clear all outstanding fees. Any changes in course title or delivery mandated by authorities will apply to all students.

9. Students must not spread false information about the course, staff, or Institute. Any concerns must be addressed with the Admissions Officer.

10. Students must strictly follow trainer instructions and lab policy; violations may result in cancellation of registration without refund.

11. Students must maintain respectful behavior toward classmates, staff, and trainers. The Institute reserves the right to take disciplinary action for misconduct, including cancellation of registration.

12. Each branch of Iconic operates independently. Students must complete training, clear dues, and collect certificates from the same registered branch.