The Professional Waiter Course is designed to provide students with the necessary skills and knowledge to work in a fine dining restaurant or a hotel. This course covers topics such as dining room set up, customer service, food and wine pairing, and proper serving techniques. Students will learn how to provide exceptional customer service, make recommendations, and deal with difficult customers. The course also covers basic food safety and hygiene practices that are essential in the food service industry.
Course Outline:
Module 1: Introduction to Fine Dining
- Overview of the hospitality industry
- Types of fine dining restaurants
- Dining room set up and service styles
- Customer service basics
Module 2: Wine and Beverage Service
- Types of wine and their characteristics
- Wine pairing with food
- Beverage service techniques
- Handling customer complaints
Module 3: Food Service Techniques
- Types of menus and their features
- Proper table service techniques
- Suggestive selling and up-selling techniques
- Handling food allergies and dietary restrictions
Module 4: Communication and Teamwork
- Effective communication skills
- Teamwork and collaboration in the restaurant industry
- Handling difficult customers and conflict resolution
- Time management and multitasking skills
Module 5: Food Safety and Hygiene Practices
- Basic food safety and hygiene practices
- Handling and storing food safely
- Personal hygiene and grooming standards
- Health and safety regulations in the food service industry
Upon successful completion of the course, students will receive a Professional Waiter Certificate, which will demonstrate their proficiency and competence in the food service industry. This certification can be used to apply for jobs in fine-dining restaurants, hotels, and other food service establishments.
