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Become a Professional waiter

become a certified waiter

certified waiter course

Enquire now to learn about special offer
Iconic Training Institute 5 Stars Google Review

Our Accreditation

Dubai-Government-Iconic-Training-Institute-h250

uplift your career

Customer Service Excellence

Training emphasizes the importance of creating a positive dining experience. This includes greeting guests warmly, taking orders accurately, handling special requests, and addressing any complaints or issues with professionalism and courtesy. Role-playing scenarios can be effective for practice.

Time Management and Multitasking:

Efficiently managing multiple tables, prioritizing tasks, and maintaining a calm demeanor under pressure are crucial skills for waitstaff. Training includes techniques for prioritizing tasks, balancing workload during peak hours, and using time effectively to ensure prompt and efficient service.

Menu Knowledge and Food Pairing:

Menu knowledge is key for waitstaff. They should know dishes well—ingredients, prep, and presentation. Pairing food enhances service, suggesting flavors that complement or contrast. Regular updates and tastings ensure they confidently recommend dishes to diners.

 
 
 
 

Handling Payments and Financial Transactions:

Waitstaff can significantly contribute to the restaurant’s revenue by employing effective sales and upselling strategies. Training should cover how to suggest menu items, promote daily specials, and recommend complementary dishes and beverages in a way that feels natural and enhances the dining experience for customers.

restaurant management

waiter/waitress training programme

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Happy waiter having fun while talking to his guests and taking order from them in a cafe,
practical training in real restaurants
government issued certificate
job placement assistance
Ongoing Professional Development

beginner to advance Course highlight

Module 1: Introduction to Food Service and Customer Service
• Understanding the role of a waiter/waitress
• Overview of the food service industry
• Customer service principles and techniques
• Building rapport with customers
Module 2: Menu Knowledge and Order Taking
• Familiarization with the menu offerings
• Explaining menu items and making recommendations
• Taking accurate and efficient customer orders
• Special dietary considerations and menu modifications
Module 3: Food and Beverage Service
• Proper food and beverage handling techniques
• Serving techniques and etiquette
• Pairing food and wine
• Handling customer inquiries about ingredients and allergens
Module 4: Table Setup and Presentation
• Setting up tables for various dining experiences
• Tableware placement and napkin folding techniques
• Presentation skills for serving dishes and beverages
• Maintaining table cleanliness and organization

Module 5: Effective Communication and Interpersonal Skills
• Active listening and effective communication with customers and colleagues
• Non-verbal communication and body language
• Handling difficult customers and resolving conflicts
• Teamwork and collaboration in a restaurant environment
Module 6: Time Management and Efficiency
• Prioritizing tasks and managing time effectively
• Multi-tasking techniques in a fast-paced environment
• Handling multiple tables and ensuring timely service
• Managing customer expectations during busy periods
Module 7: Upselling and Sales Techniques
• Upselling strategies to increase revenue
• Recommending additional items and promotions
• Suggestive selling techniques
• Enhancing the overall dining experience for customer

Transform your career with our comprehensive waiter training program!

Gain hands-on experience, learn from seasoned professionals, and master customer service excellence.

Become an indispensable part of any top-tier restaurant team with our KHDA-certified course.

Enroll now to secure your future in the hospitality industry and start your journey towards excellence!
register now to avail the discount
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Terms and Conditions:

  1. Iconic Training Institute reserves the right to adjust event details, such as location, schedule, instructor, or delivery method, due to reasons like low enrollment or unforeseen circumstances. Students will be promptly notified of any changes and offered suitable alternatives.
  2. Students must adhere to the assigned class schedule and trainer.
  3. Completion of the course within five months of registration is mandatory. Re-registration is required if the course is not initiated within this timeframe.
  4. Outstanding dues must be settled by the specified due date. Failure to do so may result in training withholding and registration cancellation. No course withdrawal requests will be accepted in such cases.
  5. Students must notify the institute at least 24 hours in advance if unable to attend a class, providing a valid reason. Failure to do so will result in marked absences.
  6. The paid amount is non-refundable. If your course withdrawal request is accepted, the paid amount will be credited to your student profile and can be redeemed by you or a referral for any course.
  7. To receive the KHDA course completion certificate, students must achieve a minimum score of 50% in the final exam. Certificate processing will be handled by the institute upon ministry approval. Any ministry-mandated changes will apply to registered students.
  8. Students must refrain from disseminating false or incomplete information about the course or the institute.
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